Refund policy
Return & Refund Policy
At Treskart, customer satisfaction is our priority. We are committed to providing a fair and transparent return, replacement, and refund process.
1. Return Window
Customers may request a Return or Replacement within 4 days from the date of delivery.
Return requests can be submitted:
Through the Return/Replace option available on the product/order page (where applicable), or
By contacting us on WhatsApp: +91 9238067264.
2. Return Eligibility
To be eligible for a return or replacement, the product must:
Be unused and in its original condition.
Be returned with the original packaging, tags, accessories, manuals, and invoice (if applicable).
Not be damaged, broken, or altered by the customer.
3. Return Request Verification
To process your request, customers must upload clear and visible photos of the product.
For damaged, defective, or incorrect products, we may also request a clear, unedited video for verification.
If the submitted photos or videos are unclear, incomplete, or do not clearly show the issue, the return or replacement request may be delayed or rejected.
4. Non-Returnable Products
The following products are not eligible for return unless they are received damaged, defective, or incorrect:
Opened personal care or beauty products.
Innerwear and hygiene products.
Customized or personalized products.
Digital products or gift cards.
Any product marked as Non-Returnable on the product page.
5. Return Will Not Be Accepted If
A return or replacement request will not be accepted if:
The request is made after 4 days from the delivery date.
The product has been used, broken, damaged, altered, repaired, or tampered with by the customer.
The product is returned without its original packaging, tags, accessories, or invoice.
The damage is caused by improper use, mishandling, accident, water damage, or customer negligence.
The product does not pass our quality inspection after it is received.
6. Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery by sharing clear photos or videos.
After successful verification, you may choose either:
Free Replacement, or
Full Refund.
7. Refund Policy
Once the returned product is received and approved after inspection, the refund will be issued to the original payment method used during the purchase.
Refunds are generally processed within 5–7 business days, depending on your payment provider or bank.
8. Return Shipping Charges
For approved return or replacement requests, Treskart will bear the return shipping charges. Customers will not be charged for return pickup in approved cases.
9. Replacement
Replacement is subject to product availability. If the same product is unavailable, Treskart may provide a full refund or offer an alternative product of equal value.
10. Final Decision
All return, replacement, and refund requests are subject to verification and quality inspection. Treskart reserves the right to approve or reject any request if it does not comply with this policy.
Contact Us
For any Return, Replacement, or Refund assistance, contact us on:
WhatsApp: +91 9238067264
✉️ support@treskart.com